Free Shipping Australia wide on orders over $150. *Excludes framed artwork.
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SHIPPING / RETURNS / EXCHANGES

SHIPPING

$10 Flat Shipping Rate within Australia.

Free Shipping applied to orders over $150 (within Australia).

Pick is up available at Ettie Ink Studio in Millswood (Adelaide, South Australia). Select PICK UP option at the checkout. You will be sent an email when your order is ready to collect.

Framed artwork:

  • Canvases up to 40 x 40cm: Free shipping for orders of $150 or more.
  • Canvases larger than 40 x 40cm: Pick up only. If you require shipping please select the 'Rolled Canvas' option.
  • We do not offer shipping for framed artwork with glass. Pick up is available (Adelaide only).

DELIVERY TIMES: AUSTRALIA

In stock: Usually ready for dispatch in 2 - 3 days.
If your artwork is not in stock allow 7 - 10 business days for printing and production.
Framing: Allow 10 - 15 business days for printing, production and framing.

International Shipping: Excess shipping charges will apply at the checkout. Our International shipping charges do not include possible taxes and charges imposed by the country of origin or destination.  The responsibility of costs incurred for any customs duties, foreign taxes or other fees rest solely with the customer.

RETURNS & EXCHANGES

If you are unhappy with your purchase you have 21 days to return or exchange. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return or exchange, we require a receipt or proof of purchase.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us ASAP with your order number and your reason for returning or exchanging. 

Non-refundable items:

  • Gift cards
  • Downloadable software products
  • Made to order artwork, including Limited Edition Prints and Canvases.
  • Items purchased on sale.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2 - 3 business days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ettieink.com.au.

Sale items:

Unfortunately items purchased on sale can not be refunded.

Exchanges:

We will replace items if they are defective or damaged. If you need to exchange an item email ASAP with your order number and photos of the damaged item.

Shipping:

To return your product, please email michelle@ettieink.com.au with your order number and reason for returning.

You will be responsible for paying the shipping costs of returning your item. Free shipping will apply to the exchanged item if you are exchanging.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or signature with delivery. Unfortunately, we can not be responsible for items lost or delayed during the returns process.