Refund policy

RETURNS
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)
Once your return is received and inspected, we'll send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ettieink.com.au.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately items purchased on sale can not be refunded.

EXCHANGES (if applicable)
If you need to exchange your purchase, send us an email ASAP.

SHIPPING 
A flat $10 shipping fee applies for returns.

You will be responsible for paying for your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are exchanging, shipping for the exchanged item will be covered by us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing signature on delivery. Otherwise we can’t guarantee that we will receive your returned item.